#Amdocs clarify crm wiki software
#Amdocs clarify crm wiki code
#Amdocs clarify crm wiki free

Naor said the transition to third-party arrangements should be complete within 12 months. He declined to name the companies with which Amdocs is negotiating for Clarify support but acknowledged that Hamilton, Bermuda-based Accenture Ltd., which has an existing relationship with Amdocs, is a good candidate to provide some or all of that support. 'Over the next 12 months, we will progressively manage the enterprise market and product through partners with the focus, knowledge and capabilities to support these sectors,' Naor said. But details about these partners are slim. As for the remaining 60%, Amdocs said it will farm out management of its enterprise accounts to capable third parties. Naor touted the compatibility between Amdocs clientele and Nortel's Clarify base of about 600 customers, 40% of which are telecommunications service providers. 'In fact, the goal of strengthening our position in the communications market is the key objective of this acquisition.' 'In integrating Clarify into Amdocs, our focus is and will remain on communications,' Avi Naor, president and CEO of Amdocs Management, said in an analyst briefing.

#Amdocs clarify crm wiki software

Amdocs makes billing, provisioning and order-management software for telecommunications service providers, and it intends to keep its telecommunications focus, according to executives. So for now at least, Whitney and other customers are prepared to watch Amdocs and wait.įor its part, Amdocs has said it will continue to sell CRM software as a stand-alone product as well as integrate it with its own software. Deploying new back-end CRM applications is something Whitney said he isn't eager to do. Compaq's Global Services group uses Clarify ClearSupport customer service software throughout its global call centers. Whitney said he wants to wait at least until new owner Amdocs makes clear its strategy for selling and supporting Clarify's customer relationship management (CRM) software.

2 that it would buy Nortel's Clarify assets for $200 million in cash, less than 10% of what Nortel paid for Clarify in October 1999. 'I think Clarify has been a little unstable in the last six months due to its impending sale by Nortel,' said Whitney, vice president of IT at Compaq Global Services.Ĭhesterfield, Mo.-based telecommunications software vendor Amdocs Ltd. ni modo.Mike Whitney is taking a wait-and-see attitude toward Nortel Networks Corp.'s sale of its Clarify division but hopes the sale will reinvigorate Clarify, which he said has seemed unfocused in recent months. I wanted to share the new location of the rulemanager wiki, and ended up sounding like a Github fanboy. I got a little off the rails with this post. Powershell scripts, Extract ClearBasic code, watched cases report, Javascript examples, integration examples, … Wrap it up! Hgbst Utilities – a collection of HGBST (user-defined lists) visualization and troubleshooting utilities

What else do we share on Github?īolt – a web application for real-time access to your schema and other metadataĪgent Dev Training – a wiki with for customizing Dovetail Agent 5.ĭovetail Bootstrap – examples for creating Dovetail SDK based apps

#Amdocs clarify crm wiki code

In their own words: “GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers.” We use it internally for hosting our codebases, we use Github Issues for issue tracking, we use their wiki features, and gists for sharing code snippets. I really dig Github for being able to share and collaborate on projects. So, I’ve moved my rulemanager wiki to Github.

#Amdocs clarify crm wiki free

They recently announced that they are no longer offering a free wiki option. Back in 2010 I created a wiki for sharing Rulemanager knowledge that went along with some Rulemanager and Business Rule webinars that I was doing.Īt the time, wikispaces was a great place to host a free wiki.